Returns & Exchanges

We want you and your little one to be completely satisfied with your ergoPouch purchase. If you change your mind, you can return any unwashed and unworn items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the products in their original packaging, ensuring all tags are attached and the items are in brand-new condition.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.

• 4.
  Receive Refund or Credit

  Once our warehouse team inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.